1. Cancelling before dispatch
You may request cancellation before the order is dispatched. For made-to-order HDPE pontoons, cancellation after production has started may be subject to documented material, production or handling costs. Contact us promptly at +91 72250 99899 or info@swarnagrains.in and include the quotation, invoice or order reference. Cancellation is confirmed only when we acknowledge it in writing.
2. After dispatch
Once an order has been dispatched, it generally cannot be cancelled because feed is a physical product with transport and storage requirements. We may agree to a return in exceptional cases; any freight, handling or restocking cost will be explained before acceptance.
3. Damaged, defective or incorrect goods
Report visibly damaged, defective or incorrect goods within 48 hours of delivery. Please provide:
- Order or invoice number
- Clear photographs or video of the outer packaging, damage and product label
- Batch number, pack size and affected quantity
- A description of the issue and delivery date
Keep the goods and original packaging safely stored while we review the claim. For visible transit damage, note the condition on the carrier’s proof of delivery where possible.
4. Items not normally returnable
Opened, used, partly consumed, altered, mixed, repacked, expired through customer delay, or incorrectly stored goods are not normally returnable unless our review confirms a manufacturing or supply issue. Change-of-mind returns are subject to prior written approval.
5. Resolution
After verification, we may provide a replacement, credit note or refund, as appropriate to the issue and applicable law. For an approved damage, defect or incorrect-supply claim, Swarna Grains will arrange or reimburse reasonable return freight as agreed. Do not return goods without instructions.
6. Refund timing
Approved refunds are normally initiated within 7–10 business days after approval and receipt of any required returned goods. The time taken to appear in your account depends on the bank or payment method. Refunds will be made to the original payment source or another verified account agreed in writing.
7. Contact
Email info@swarnagrains.in or call/WhatsApp +91 72250 99899. This policy does not limit any mandatory remedy available under applicable law.