1. Who we are
Swarna Grains is a fish feed provider and HDPE pontoon manufacturer based at 83, Ram Darbar Market, Shrivardhan Complex, 4 RNT Marg, Indore, Madhya Pradesh 452001. For privacy questions, contact info@swarnagrains.in.
2. Information we collect
When you contact us or request a quotation, we may collect your name, phone or WhatsApp number, email address, city or delivery address, business details, fish species, feed requirement, pontoon application or project specifications, order information and the content of your message. Our hosting provider may also process basic technical logs such as IP address, browser type, requested page and access time for security and operation.
3. How we use information
- To respond to enquiries and recommend relevant products
- To prepare quotations, confirm orders, arrange delivery and provide support
- To maintain transaction, tax and business records
- To prevent misuse, protect the website and comply with legal obligations
- To send relevant business communications where permitted; you may ask us to stop
4. Sharing
We do not sell personal data. We may share only the information reasonably needed with hosting, communications, payment, accounting, logistics or professional service providers, and with authorities where required by law. Providers are expected to handle information for the agreed purpose.
5. Cookies and website logs
This static website does not intentionally use advertising or analytics cookies. Essential technical data or logs may still be created by the hosting and security infrastructure. If tracking features are added later, this policy and any consent controls will be updated as appropriate.
6. Retention and security
We retain information only for as long as reasonably necessary for enquiries, orders, support, accounting, dispute handling and legal requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
7. Your choices
Subject to applicable law, you may ask us to access, correct or delete personal information we hold about you, withdraw a consent-based use, or raise a grievance. Some information may need to be retained for legal or legitimate business records. We may request reasonable identity verification before acting on a request.
8. Children
Our products and website are intended for business customers and adults. We do not knowingly seek personal information from children.
9. Updates to this policy
We may revise this policy when our practices, services or legal requirements change. The updated date will appear at the top of this page.
10. Contact and grievance
Email info@swarnagrains.in or call +91 72250 99899. Please include “Privacy request” in the subject and describe your request clearly.